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Domain Name FAQ

Browse through our domains FAQ below for a better understanding of how FASTDOT can help you get sorted online.

Domain Registration

What is a domain name?

A domain name is a human-readable “address” on the Internet. Domain names usually have extensions, like .com, .net, or .org, e.g. example.com. Fun Fact: The most expensive internet domain name was sold for $13 million.

How do I register a domain?

Registering a domain name is easy. First, you will need to check if your domain is available, which can be done using the domain name checker. Once you have confirmed that your domain is available, you can register it by simply following the prompts.

What is a ccTLD?

Each country around has its own country code. In the United Kingdom the country code is .uk, while the New Zealand code is .nz. The ccTLD for Australia is .au and makes up the .com.au, .net.au, .org.au, .asn.au and id.au domain names.

These ccTLDs allow simple identification of the domain name registry in a particular region. For example, an email or webpage request for an Australian domain is sent to the Australian registry (AusRegistry) database. This contains the DNS server records of the web hosting company, and will then forward the request there. The request is then resolved by the DNS servers, which then directs traffic to the correct hosting server location.

Transferring a Domain

Can I move my domain to FASTDOT ?

Yes, of course! Moving your domain to FASTDOT is quick and easy. Simply follow the instructions on our Domain Transfer page to get started.

How do I transfer a domain?

Transferring your domain can be done in a few simple steps. If you would like to transfer your domain to FASTDOT, please see our step-by-step Domain Transfer tutorial.

Will there be any downtime when I transfer my domain?

When transferring your domain to FASTDOT, your nameservers will stay the same to ensure no downtime is caused.

How do I find my current domain registrar?

You can find your current domain name registrar by performing a WHOIS search, as described below:

1. Go to whois.sc (external link)
2. In the first text field, enter your domain name and click the orange magnifying glass.
3. Next, select the Registration tab.
4. In the Registration Tab, next to ICANN Registrar, you will find your current domain registrar’s name.

What is an EPP Code / Domain Password?

Your EPP code (aka Domain Password) is a password that is attached to your domain. This password is required to transfer the domain to another domain name registrar .

Where do I find my EPP Code?

Find EPP Code for Generic TLD’s (.com, .net, .org .. )

1. Go to whois.sc (external link)
2. In the first text field, enter your domain name and click the orange magnifying glass.
3. Next, select the Registration tab.
4. In the Registration Tab, next to ICANN Registrar, you will find your current domain registrar’s name.

Once you have located your current domain name registrar, simply contact them to retrieve your domains EPP code / domain password.

Find EPP Code for Australian gTLD (.com.au, .net.au, .org.au ..)

1. Firstly, ensure that your domain has domain privacy disabled, and the email address attached to your domain is active. This is where your domains EPP code will be sent.
2. Go to AUDA (external link)
3. Enter your domain name (without the www) in the first text field
4. In the second text field, enter the verification word that is shown above the field.
5. Next, select the Query button
6. You should now see a few things in front of you, such as Registrar of Record, Name, and email address. Ensure that you have access to the email address shown, as this is where your domains EPP code will be sent.
7. Select the Email button
8. Your domains EPP code will arrive via email shortly

General

How do I manage my domain names?

You can manage your domain names via the FASTDOT Client Area. Once you have logged in, click on My Domains > Managed Domains.

When does my domain name expire?

You can view your domain expiry date within the Client Area. Click on My Domains > Manage Domains. You will see a list of your current domains along with their next due date.

How do I renew my domain name?

By default we will renew your domain name automatically.

My domain name has expired – how do I renew it?

If your domain name has already expired, just contact us via the helpdesk to renew it. If your domain name is not renewed quickly it may be come available and be registered by another party.

How do I disable automatic renewal for my domain name?

By default, we will renew your domain name automatically. If you wish to manage your domain name renewals manually you can disable automatic renewal by logging in to the Client Area and then:

1. Select “Domains” and then “My Domains” from the top navigation bar.
2. Select the “Manage Domain” button to the right of the domain name you would like to view or modify.
3. Click on the “Auto Renew” tab. Ensure that “Auto Renewal Status” has been set to “Disabled”.

Please note: by disabling automatic renewal, you are assuming responsibility to renew your domain name. Failure to renew your domain name before its expiry date will cause it to stop working.

How do I update my domain name servers?

Login to your Client Area using the username and password issued with your Welcome Email you received at sign up.

1. Once logged in, select “Domains” and then “My Domains” from the top navigation bar.
2. Select the “Manage Domain” button to the right of the domain name you would like to view or modify.
3. Click on the “Registrar Lock” tab. Ensure that “Registrar Lock Status” has been set to “Disabled”. If the current status is set to “Enabled” then please click on “Disable Registrar Lock”.
4. Select the “Namesevers” tab, then on the following screen to modify the current nameserver settings.
5. Select the “Change Nameservers” button to confirm your new nameserver settings.

How do I update the contact details on my domain name?

You can manage your domain names public WHOIS contact information by logging into your FASTDOT Client Area:

1. Select “Domains” and then “My Domains”.
2. Click on the “Manage Domain” button for the domain you wish to manage.
3. Click on the “Registrar Lock” tab. Ensure that “Registrar Lock Status” has been set to “Disabled”. If the current status is set to “Enabled” then please click on “Disable Registrar Lock”.
4. On the same screen select “Management Tools” and then “Contact Information”. From here you can update the domain name with pertinent contact details for your website including details for the registrant, admin, tech & billing identities.
5. Select the “Save Changes” button to confirm the new contact details.

Who are .auDA?

.au Domain Administration Ltd (.auDA) is the policy authority and industry self-regulatory body for the .au domain space. They are responsible for developing and implementing domain name policy, accrediting and licensing domain registrars, implementing consumer safeguards and facilitating the .au Dispute Resolution Policy. Learn more.

What is a WHOIS?

WHOIS is a tool used to search the domain registry databases for information about a domain name. This tool can be used to obtain information such as the domain’s expiry date, owner and name server information.